REFUND POLICY
At Shumba Training Centre Limited, we’re committed to providing high-quality online courses that meet your learning needs. We understand that sometimes a course may not meet your expectations, and that’s why we offer a money-back guarantee for our courses. We believe in our courses so much that we are confident you will be satisfied with them.
Our Money-Back Guarantee Policy:
If for any reason you are not satisfied with the course(s) you purchased from us, we offer a money-back guarantee. You can request a refund within 3 days of the purchase date provided that you have not consumed a significant portion of the course of more than 25% of the course content.
Our refund policy is simple and straightforward. If you meet the criteria for a refund, you will receive your money back in full. We want you to feel confident that your purchase is risk-free and that you can try our courses without any worry.
To request a refund, please email refunds@shumbatrainingcentre.com with your full name, order number, and detailed and explained reasons for the refund request. Our customer support team will respond promptly to your request and process your refund.
Please note that if you have consumed more than 25% of the course content, we cannot provide a refund. We encourage you to try the course for the full duration to ensure it meets your needs.
We take pride in our courses and are committed to your satisfaction. If you have any questions or concerns, please contact our customer support team, and we will be happy to assist you.
Thank you for choosing Shumba Training Centre Limited. We look forward to helping you achieve your learning goals.
EXCHANGE POLICY
We want to ensure that you have a pleasant experience with us. Please read our exchange policy carefully before purchasing our courses.
Once you purchase a course, you will NOT be able to exchange it for another course. We strongly recommend that you read the course description and watch the course preview before purchasing the course to ensure that the course meets your needs.
In the rare event that you receive a defective or incorrect course, please contact our customer support team immediately. We will investigate the issue and provide a suitable resolution, which may include a replacement course or a refund.
Please note that if you purchase a course bundle, you will not be able to exchange individual courses within the bundle. The entire bundle must be returned in accordance with our refund policy.
We do not offer exchanges for courses that have been partially or fully completed. If you are having difficulty with a course, we recommend that you reach out to our customer support team for assistance before requesting an exchange.
We reserve the right to modify our exchange policy at any time without prior notice. However, any changes to our exchange policy will not affect purchases made prior to the policy change.
Thank you for choosing our online courses. If you have any questions or concerns about our exchange policy, please do not hesitate to contact us. We are always happy to assist you.
